Cancellation and Refund Policy

1. Overview

At Bandaru Software solutions Pvt Ltd, we are committed to providing high-quality educational services. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for our courses and services.

2. Cancellation Policy

You may cancel your course enrollment under the following conditions:

• Within 7 days of purchase: Full cancellation allowed with refund eligibility
• Before course commencement: Cancellation allowed with applicable refund terms
• After course start: Limited cancellation options available
• Emergency situations: Special consideration on case-by-case basis

3. Refund Eligibility

Refunds are processed based on the following criteria:

• 7-Day Money-Back Guarantee: Full refund if cancellation request is made within 7 days of purchase
• Course Content Issues: Refund available if course content significantly differs from description
• Technical Issues: Refund considered if persistent technical problems prevent course access
• Instructor Unavailability: Full refund if assigned instructor becomes unavailable

4. Non-Refundable Situations

Refunds will not be processed in the following cases:

• Course completion of more than 30% of the curriculum
• Cancellation request made after 30 days from purchase date
• Violation of our Terms of Service or Code of Conduct
• Downloading or accessing significant portions of course materials
• Completion and receipt of course completion certificate
• Promotional or discounted courses (unless otherwise specified)

5. Refund Process

To request a refund, please follow these steps:

• Submit Request: Send a refund request to contact@bandarupay.com
• Include Information: Provide order number, reason for refund, and supporting documentation
• Review Process: Our team will review your request within 3-5 business days
• Decision Notification: You will be notified of the refund decision via email
• Processing Time: Approved refunds are processed within 7-10 business days

6. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Course Completion 10-30%: 70% refund of course fee
• Withdrawal due to emergency: Prorated refund based on completed modules
• Course modifications: Partial refund if course content is significantly changed
• Technical difficulties: Partial refund if issues affect course completion

7. Payment Method and Refund Timeline

Refunds will be processed using the following guidelines:

• Credit/Debit Cards: 7-10 business days for refund to appear
• Bank Transfers: 5-7 business days for processing
• Digital Wallets: 3-5 business days for refund processing
• UPI Payments: Instant to 2 business days

Note: Refund timelines may vary depending on your bank or payment provider.

8. Course Transfer Policy

As an alternative to refunds, we offer course transfer options:

• Course Switching: Transfer to another course of equal or lesser value
• Future Batches: Transfer enrollment to upcoming course batches
• Credit System: Course credits valid for 12 months from issue date
• One-time Transfer: Each enrollment allows one free course transfer

9. Special Circumstances

We understand that exceptional situations may arise. We will consider refund requests for:

• Medical Emergencies: With proper medical documentation
• Job Loss: With supporting employment documentation
• Natural Disasters: Affecting ability to complete course
• Military Deployment: With official deployment orders

These cases will be reviewed individually with compassionate consideration.

10. Contact Information

For all cancellation and refund-related queries, please contact us:

11. Policy Updates

This Cancellation and Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Any modifications will be effective immediately upon posting on our website. We encourage you to review this policy regularly.